Telephony & contact center

Every call reaches the right person.

One phone system for your whole company: offices, branches, and people working from home. We installed the phone system at the Palacio de Justicia in Asunción.

Are you technical? Turn on technical mode in the menu.

One system for the whole company

Your extension follows you wherever you are, over VPN and with a softphone on your phone or computer.

The system goes in your building. If the internet drops, your extensions and your local lines keep talking.

At the new courthouse in Fernando de la Mora, the phone system was up and running three and a half weeks after the equipment arrived. One day to mount it, one week of cabling, two and a half of configuration and testing. Every project is sized on its own. Manufacturing and shipping can take up to 3 months.

<technical-mode> PBX-IP system with SIP telephony. Desk phones or softphones on your computer and phone. Integration with Microsoft Teams. The PBX alone keeps no history. Call reports come from separate software, Call Express, on your own server. If you ask for it, we apply QoS on your telephony network so the audio does not break up. Call recording does not live in the PBX. It runs on a separate server, and the disk is sized to how much you want to keep. The system connects to your current lines, analog, digital, or SIP. We install Alcatel and Mitel systems. We support the NEC systems already in service. </technical-mode>

Customer service

For your contact center: automatic routing, an options menu (IVR), call recording, and reports. The customer reaches the right person without bouncing through three extensions.

If nobody answers, the system moves the call to the next extension. The customer never dials again.

Our largest contact center installations run more than 400 agents.

How we work

Switching phone systems can't cost you a single call.

So the new system goes in while the old one is still answering. The cutover happens tested, not cold. During the migration both systems stay linked, so extensions still on the old one keep an outside line. And you keep your extension numbers.

We survey, install, test, and migrate.

<technical-mode> If your handsets are another brand and not standard SIP, they will not work with the new system. We tell you before the sale, not after. </technical-mode>

Success stories

For the Supreme Court, we installed the phone system at the Palacio de Justicia in Asunción in 2022. The Court then opened four new courthouses, in Fernando de la Mora, Filadelfia, Capiatá and Salto del Guairá, and we installed the phone system and the handsets at each one.

The Central Bank of Paraguay expanded and modernized its phone system in two stages. The equipment, the installation and the support were ours.

Veyco serves its customers from its own contact center. The platform its agents handle calls on, we installed and maintain.

Nexo takes and makes customer calls from its call center. We installed the platform and connected it to cellular lines, so its agents work from a single system.

For Interasistencia we run the call center and the phone system, as a managed service, since 2022.

Hire us