Your business can't stop.

Neither can your support.

Omnichannel platform

Your customer writes from wherever they want.
You answer from one place.

A customer service platform. WhatsApp, calls, email, SMS, and web chat on one screen, with bots that handle the repetitive and people for the rest.

Are you technical? Turn on technical mode in the menu.

Every channel, one inbox

Your team stops jumping between the phone, WhatsApp Web, and email. Every conversation lands in the same inbox, with its full history.

Every query reaches the right person: by specialty, or the first one free. It is configured the way it suits you.

If you handle ten queries a day, you don't need this platform. If you handle hundreds, we put it in production in three weeks to a month. Longer if it has to integrate with your system.

Today 181 people from 13 companies work on the platform we run in our cloud, and more than 800 on clients' own servers.

<technical-mode> Voice, inbound and outbound, with predictive dialing for outbound. WhatsApp runs on Meta's official API, not on a phone with WhatsApp Web. It integrates with any CRM or ERP that has an API or webservices, or via middleware. Everything is recorded, on every channel. Retention is set by your contract, with no technical cap. Reports are built to order and quoted separately. The operations dashboard refreshes every 3 to 5 seconds, or slower if you prefer. Supervisors watch everything live, on dashboards predefined or built by them, and can step into a call three ways: listen without the person answering knowing, talk to the person answering without the customer hearing, or join the conversation with both. The conversations and contacts export in full if you leave. The proposal lists what you need to have ready before the WhatsApp channel and the email module go in. Today it is not a web tool. Each service desk needs an install on its workstation. </technical-mode>

If you outsource customer service

Outsourcing is scary for one reason: you stop seeing. Who answers, what they tell your customer, where the conversations end up.

Here you outsource the service, not the control. The company answering for you works on our platform, on workstations we install and protect. You watch every conversation live, you can listen to a call without anyone knowing, and the recordings stay on the platform, not at the company doing the answering.

That company comes in over a closed network, with no public IPs. Your data never leaves your network. And if you change provider, the conversations and contacts export in full and the next one picks up where the last one left off.

The bot handles the repetitive

A bot answers hours and FAQs at any time. If a branch of the tree queries your system, it also answers with what is there, such as an order's status. When a query needs judgment, it goes to a person, with the history in view.

The bot is an answer tree, configured for your operation. It says what you approved, word for word. Your customer never gets a made-up answer.

<technical-mode> Integrated with your system, the platform identifies the customer by their ID number, for example, and brings their data to the screen of the person answering. Which branches of the tree query your system is decided by your security team, not by us. </technical-mode>

Success stories

For Nextar we installed and maintain the platform it uses to serve customers by phone, WhatsApp and email.

For Fintech Servicios we built an omnichannel call center on our platform, and expanded it in several stages.

For the Touring y Automóvil Club we connected WhatsApp, SMS and social media to its call center, on our platform.

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